Ely-Bloomenson Community Hospital (EBCH) is proud to announce its recent receipt of several prestigious accolades, recognizing the organization’s commitment to outstanding patient care, exceptional service, and facility innovation. These honors underscore the dedication of the entire team to delivering excellence in healthcare and creating positive experiences for patients, families, staff, and the communities it serves. Last week (November 3-7, 2024), a team from EBCH traveled to Orlando, Florida, to participate in the 24th Annual HealthCare Service Excellence Conference (HCSEC). EBCH was honored to accept multiple awards throughout the conference.
20 Breakthrough Awards for HCAHPS Performance
This year, 175 Breakthrough Awards were presented during the Breakthrough Awards & National Rural Honor Roll Luncheon held on Wednesday, November 6, 2024. The luncheon celebrated the outstanding achievements and innovative efforts within the healthcare industry, recognizing organizations that have demonstrated an exceptional commitment to driving excellence in patient care.
The Breakthrough Award highlights and celebrates outstanding achievements in patient experience, honoring healthcare organizations that demonstrate exceptional dedication to improving patient care and satisfaction. These awards serve as a benchmark for excellence, inspiring healthcare professionals to continue advancing innovative solutions that enhance the overall patient experience.
EBCH was awarded 20 Breakthrough Awards based on its impressive HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) scores. These awards celebrate the hospital’s unwavering focus on improving patient satisfaction and delivering high-quality care. The HCAHPS scores, which measure patient experience in areas such as communication, responsiveness, and environment, are a direct reflection of the hospital’s dedication to exceptional service.
Diamond Achievement ‘HCAHPS Response of Hospital Staff’ (24.19% improvement)
Diamond Achievement ‘HCAHPS Hospital Environment – Quiet’ (17.27% improvement)
Diamond Achievement ‘EDCAHPS Arrival Overall’ (23.53% improvement)
Diamond Achievement ‘EDCAHPS Overall Assessment Overall’ (15.30% improvement)
Gold Improvement ‘HCAHPS Hospital Environment – Clean’ (17.01% improvement)
Ruby Achievement ‘HCAHPS Rate Hospital’ (13.72% improvement)
Ruby Achievement ‘HCAHPS Recommend the Hospital’ (12.50% improvement)
Ruby Achievement ‘HCAHPS Hospital Environment – Clean’ (11.30% improvement)
Ruby Achievement ‘EDCAHPS ED Overall’ (14.56% improvement)
Ruby Achievement ‘EDCAHPS Nurses Overall’ (13.15% improvement)
Ruby Achievement ‘EDCAHPS Doctors Overall’ (11.67% improvement)
Emerald Achievement ‘HCAHPS Communication with Nurses’ (8.82% improvement)
Emerald Achievement ‘HCAHPS Communication with Doctors’ (6.16% improvement)
Emerald Achievement ‘HCAHPS Transition of Care’ (6.76% improvement)
Bronze Improvement ‘HCAHPS Rate Hospital’ (9.57% improvement)
Bronze Improvement ‘HCAHPS Recommend the Hospital’ (7.34% improvement)
Bronze Improvement ‘HCAHPS Response of Hospital Staff’ (5.56% improvement)
Bronze Improvement ‘HCAHPS Transition of Care’ (7.64% improvement)
Bronze Improvement ‘HCAHPS Discharge Information’ (5.35% improvement)
Bronze Improvement ‘EDCAHPS Doctors Overall’ (5.11% improvement)
Five-Star Recognition from the National Rural Rating System (NRRS)
In addition to the Breakthrough Awards, EBCH is incredibly honored to receive Five-Star Recognition through the National Rural Rating System (NRRS), an esteemed ranking system for rural hospitals. The hospital’s inclusion on the Honor Roll for NRRS is a testament to its commitment to operational excellence, clinical quality, and patient-centered care, all while addressing the unique challenges of providing healthcare in rural settings.
Pinnacle and Summit Awards
In 2024, the HCSEC Summit Awards committee received 311 nominations from 30 different healthcare organizations spanning 14 states. One hundred fifteen of the nominees were chosen as Pinnacle Achievers (the best of the best), and 31 of those were presented the prestigious Summit Award at the Night of Excellence held on Wednesday, November 6, 2024.
The Summit Award is the highest award of excellence presented at the HealthCare Service Excellence Conference. It is awarded to qualified, innovative, and progressive individuals, teams, and healthcare facilities who have made outstanding progress towards improving the patient experience and staff engagement. Individuals, teams, or organizations must be nominated to be eligible for a Summit Award.
EBCH Pinnacle Achievers
Exceptional Employee – Non-Clinical – Rona Kormendy
Exceptional Implementation Coordinator – Abigail Sirek
Hospital Provider of Choice – Ely-Bloomenson Community Hospital
Motivating Administrator – John Kannas
SEA 1st Year – Ashley Hiller
Service Excellence Council – Ely-Bloomenson Community Hospital
Jenny Dodge Awarded Summit Award for Service Excellence Ambassador
Jenny Dodge, a dedicated member of the EBCH team, has been recognized with the Summit Award for Service Excellence Ambassador. This prestigious award celebrates individuals who exemplify the highest standards of service excellence, demonstrating a passion for improving the patient experience and fostering a culture of care that goes above and beyond expectations. Jenny’s contributions have significantly enhanced the hospital’s overall patient and family experience.
Summit Award Recognition for Café Renovation – DO-IT Project
Finally, EBCH has received Summit Award Recognition for its innovative Café Renovation project under the DO-IT (Departmentally Organized Improvement Tactic) initiative. This project, which transformed the campus café into a welcoming space, is part of the organization’s broader commitment to improving the hospital environment and enhancing the experience of employees and patients alike.
“We are incredibly proud of these achievements, which reflect the hard work and dedication of our entire team,” said Patti Banks, CEO of Ely-Bloomenson Community Hospital. “These awards serve as a testament to our unwavering commitment to providing the highest quality care, fostering a culture of service excellence, and continually innovating to meet the needs of our patients and the communities we serve.”
